SHIPPING POLICY

Last Updated: August 21, 2026

At WOW/// 3D Printing & Creations, a large portion of our products is manufactured specifically after an order is placed. This allows us to offer a wider variety of products, customization options, and on-demand production without the need to maintain large inventories of pre-manufactured products.

For this reason, it is important to understand that the total time required to receive an order may include two separate stages: production time and shipping time.

By placing an order with us, the customer acknowledges that certain products must be manufactured before they can be shipped.

1. MADE-TO-ORDER PRODUCTS

Unless a product is expressly identified as available for immediate shipment, WOW/// products may be produced only after the order and payment have been confirmed.

This means that a product displayed in our store is not necessarily already manufactured or held in physical inventory.

Once we receive confirmation of the order, we will begin the preparation and manufacturing process.

For regular products available in our catalog, we aim to complete production starting from approximately 1 business day, depending on the product, size, quantity, complexity, material used, and our production capacity at the time the order is placed.

Some products may require longer manufacturing periods.

2. CUSTOM PRODUCTS

Custom products require additional steps, which may include reviewing information provided by the customer, preparing or adapting the model, creating the design, approval, printing, finishing, quality control, and packaging.

For this reason, custom orders have different processing times than regular products.

As a general reference, customers should allow approximately 7 days or more for production and delivery, depending on the complexity of the project, approval requirements, destination, and shipping method used.

More complex projects may require additional time.

When customer approval is required before manufacturing, the production period may begin only after that approval has been received.

3. PRODUCTION TIME VS. SHIPPING TIME

Production time and shipping time are separate periods.

Production time: the period required to manufacture, finish, inspect, and package the product.

Shipping time: the period between the package being handed over to the carrier and its arrival at the customer's address.

For regular made-to-order products, the production process may begin from approximately 1 business day.

After manufacturing is completed and the order is shipped, transportation may take approximately 3 to 7 business days, depending on the destination, selected delivery service, carrier, and other external circumstances.

Therefore, the total estimated delivery time consists of production time + shipping time.

These timeframes are estimates and do not constitute a guarantee of delivery on a specific date unless expressly stated otherwise at the time of purchase.

4. CALCULATION OF TIMEFRAMES

The production period begins after payment has been confirmed and after we have received all information necessary to manufacture the product.

For custom products requiring approval, the production period may begin only after the customer provides final approval of the project.

Weekends, holidays, periods of high order volume, or temporary material shortages may affect estimated timeframes.

5. ORDERS PLACED THROUGH MARKETPLACES

WOW/// products may be sold through our own website as well as through marketplaces and other e-commerce platforms.

When a purchase is made through a third-party platform, additional rules regarding processing, shipping, tracking, cancellations, returns, and buyer protection established by that platform may apply.

When applicable, the timeframe displayed directly by the marketplace during the purchase should be considered by the customer for that particular order.

If there is a conflict between this Shipping Policy and a specific obligation established by the platform used for the purchase, the applicable rules governing the order placed through that platform and relevant law will apply.

6. TIMEFRAMES DISPLAYED ON MARKETPLACES

Whenever possible, we will configure our listings and products so that the estimated timeframe shown to the buyer takes into account the manufacturing period required before shipment.

However, delivery calculations and estimates displayed by marketplaces may be automatically determined by those platforms.

WOW/// does not have complete control over the systems used by third parties to calculate estimated delivery dates.

7. SHIPPING YOUR ORDER

After manufacturing, the product will be inspected and prepared for shipment.

When available, the customer will receive shipping confirmation and tracking information through the website, marketplace, email, or other channel used to place the order.

The availability and updating of tracking information also depend on the carrier used.

8. SHIPPING COSTS

Shipping costs, when applicable, will be displayed to the customer during the purchasing process.

The amount may vary depending on the destination, package dimensions and weight, shipping method, and platform through which the purchase was made.

Certain promotions or products may include free shipping when expressly indicated.

9. SHIPPING ADDRESS

The customer is responsible for providing a complete and accurate shipping address.

We recommend carefully checking the recipient's name, street number, apartment or unit number, city, state, ZIP Code, and all other relevant information before completing the purchase.

If an order is returned due to an incorrect or incomplete address or information incorrectly provided by the customer, payment of an additional shipping fee may be required before the order can be reshipped.

10. PRODUCTION DELAYS

3D printing is a manufacturing process that may require several hours or, for certain projects, more than one day of continuous printing.

Occasionally, a print may fail during the manufacturing process and need to be restarted to ensure that the customer receives a product that meets our quality standards.

In these situations, the production timeframe may be extended.

Whenever possible, we will attempt to notify the customer if a significant delay occurs.

11. CARRIER DELAYS

Once a package has been handed over to the carrier, certain circumstances may be outside WOW///'s direct control.

Weather conditions, periods of high demand, holidays, logistical issues, operational disruptions, and other circumstances may cause delays.

WOW/// will assist the customer, when possible, in obtaining information regarding the shipment but does not assume responsibility for delays exclusively attributable to the carrier, subject to any rights guaranteed under applicable law.

12. LOST OR DAMAGED PACKAGES

If tracking information indicates a problem, the package is not delivered within a reasonable period, or the product arrives damaged, we recommend that the customer contact us as soon as possible.

We may request photographs of the packaging, product, shipping label, or other information necessary to investigate the situation.

When the purchase was made through a marketplace, the customer may also use the support and buyer protection procedures provided by that platform.

13. ORDERS CONTAINING MULTIPLE PRODUCTS

Orders containing multiple products may require longer manufacturing periods.

Depending on the characteristics of the order, products may be shipped together or, when necessary, in separate shipments.

If separate shipments are used, additional tracking information may be provided.

14. LARGE ORDERS AND QUANTITIES

Large quantity orders, commercial projects, or special requests may have different production timeframes from those described in this Policy.

In these cases, WOW/// may provide the customer with a specific estimate before production begins.

15. CHANGES AND CANCELLATIONS DURING PRODUCTION

Because our products may begin manufacturing after an order is confirmed, requests for changes or cancellations should be submitted as soon as possible.

Once manufacturing of a custom product has begun, changes or cancellations may no longer be possible or may be subject to the conditions described in our Refund Policy and Terms and Conditions.

16. INTERNATIONAL SHIPPING

When available, international shipping may require additional time.

Import taxes, customs duties, customs procedures, and other requirements may vary depending on the destination country.

Any applicable charges, responsibilities, and procedures will be handled in accordance with applicable law, the type of transaction, and the rules of the platform used.

17. DELIVERY ESTIMATES

All timeframes stated in this Policy are general estimates.

The specific timeframe presented to the customer during checkout may vary depending on the product, customization, destination, carrier, material availability, and sales channel through which the purchase was made.

The estimated date shown in the order confirmation or by the marketplace should be considered together with the production period indicated for the applicable product.

18. CONTACT

If you have questions regarding production, manufacturing time, tracking, or delivery of your order, please contact us through the official channels provided on the WOW/// 3D Printing & Creations website.

We will make every reasonable effort to provide updated information regarding the status of your order.

WOW/// 3D Printing & Creations
Kissimmee, Florida – USA

Last Updated: August 21, 2026

19. RETURNS AND REFUNDS POLICY

At WOW/// 3D Printing & Creations, we want every customer to receive exactly what was ordered and produced according to the information provided at the time of purchase.

Because a large portion of our products is made to order and many are individually customized, return and refund conditions depend on the type of product purchased and the reason for the request.

Custom products are subject to specific conditions because they are manufactured exclusively for a particular customer and generally cannot be resold to another person.

When there is a manufacturing or customization error confirmed to have been caused by WOW///, a product defect, an issue with the material used, or shipment of an incorrect item, the customer may be entitled, as applicable, to correction, replacement, remanufacturing, return, or refund.

However, errors resulting from incorrect information provided or approved by the customer will not entitle the customer to a return or refund unless otherwise required by applicable law.

20. CUSTOM PRODUCTS

Custom products are products manufactured, modified, or produced specifically according to information, files, or specifications provided or approved by the customer.

This may include names, text, dates, photographs, images, logos, colors, dimensions, models, characters, messages, numbers, symbols, or any other feature specifically requested for that order.

Custom products cannot be returned or refunded solely because of a change of mind, cancellation by the customer, or errors contained in information provided or approved by the customer.

For example, if the customer provides a misspelled name, incorrect date, incorrect measurements, an unsuitable file, or any other incorrect information and WOW/// correctly produces the product according to that information, the product will not be considered defective for that reason.

It is the customer's responsibility to carefully review all information provided before approval or production begins.

21. CUSTOMIZATION ERRORS ATTRIBUTABLE TO WOW///

If WOW/// produces a custom product differently from the information correctly provided or approved by the customer, we will consider the situation a potential production error.

In such cases, the customer must contact us and provide the information necessary for review, including photographs or videos of the product when applicable.

When our responsibility is confirmed, we may offer, as appropriate:

• Product correction;

• Remanufacturing at no additional cost;

• Product replacement;

• Return;

• Full or partial refund, when applicable.

The solution selected will depend on the nature of the problem, whether correction is possible, and the rights provided to the consumer under applicable law.

22. NON-CUSTOM PRODUCTS

Standard store products that have not been customized may be eligible for return when the request is submitted within 14 calendar days after receipt, unless a different period is required by applicable law or the rules of the platform through which the purchase was made.

For a return to be accepted, the product must, when applicable:

• Show no signs of misuse;

• Have no damage caused by the customer;

• Not have been modified after receipt;

• Include its components and accessories;

• Be returned, whenever possible, in its original packaging.

WOW/// may request photographs of the product before authorizing a return.

23. DEFECTIVE PRODUCTS OR MATERIAL ISSUES

If a product has a manufacturing defect, structural failure, material issue, or other nonconformity attributable to WOW///, the customer should contact us as soon as the problem is identified.

We may request:

• Photographs of the product;

• Photographs of the packaging;

• A video demonstrating the problem;

• Order number;

• A detailed description of the situation.

After reviewing and confirming the defect, we may offer repair, remanufacturing, replacement, return, or refund, as applicable.

Damage resulting from misuse, drops, excessive heat, exposure to chemicals, inappropriate moisture, excessive force, or modifications made by the customer will not necessarily be considered manufacturing defects.

24. INCORRECT PRODUCT

If the customer receives a product different from the one purchased, they should contact us as soon as possible.

Once the shipping error is confirmed, WOW/// will provide an appropriate solution, which may include replacement, reshipment, return, or refund.

We may request photographs of the product received and the package shipping label to verify what occurred.

25. DAMAGE DURING SHIPPING

All products are carefully packaged with the goal of protecting them during transportation.

However, delivery may be performed by carriers or postal services independent of WOW///.

If the product shows signs of damage that occurred during shipping, we recommend that the customer retain:

• The product;

• Original packaging;

• Internal protective materials;

• Shipping label.

We also recommend taking photographs of the product and packaging immediately after discovering the damage.

This information may be necessary to evaluate the problem and submit a claim to the carrier or platform responsible for delivery.

26. TIMEFRAME FOR REQUESTING A RETURN OR REFUND

For non-custom products eligible for return based on the customer's decision, the request must be submitted within 14 calendar days after receipt, unless a different period is required by applicable law or the platform used for the purchase.

For situations involving defects, damage, customization errors, or incorrect products, we recommend contacting us as soon as the problem is identified.

Submitting a return or refund request does not constitute automatic approval. Each situation will be reviewed based on its nature and the conditions established in this Policy.

27. CONDITION OF PRODUCTS FOR RETURN

When physical return of the product is required, the item must be properly packaged to prevent damage during return shipping.

Customers should not send any product to WOW/// without first contacting us and receiving the applicable instructions.

Returned products showing damage caused after delivery to the customer, misuse, unauthorized modifications, or missing components may have their refund eligibility affected, as permitted by applicable law.

28. RETURN SHIPPING COSTS

When a return results from a confirmed WOW/// error, manufacturing defect, material issue, shipment of an incorrect product, or another situation for which we are responsible, reasonable return shipping costs may be covered by WOW///, as applicable.

When an eligible return of a non-custom product occurs solely because of the buyer's decision, return shipping costs may be the customer's responsibility unless applicable law or the rules of the sales platform provide otherwise.

The customer must follow the instructions provided before making any return shipment.

29. REFUNDS

A refund may be issued when provided for under this Policy, including situations in which any of the following is confirmed:

• Manufacturing error attributable to WOW///;

• Customization error caused by WOW///;

• Product defect;

• Material issue;

• Shipment of an incorrect product;

• Another circumstance that entitles the customer to a refund under applicable law or applicable rules.

Depending on the issue, WOW/// may initially offer correction, remanufacturing, or replacement of the product.

When these solutions are not appropriate or possible, or when a refund is otherwise due, the applicable amount will be processed.

When physical return of the product is required, the refund may be processed after the returned item has been received and inspected.

Whenever possible, the refund will be issued through the same payment method used for the original purchase.

After WOW/// processes the refund, the time required for the funds to appear in the customer's account may vary depending on the bank, card issuer, payment processor, or platform used.

30. REFUNDS FOR CUSTOMER ERRORS

There is no automatic right to a return or refund when a product has been correctly manufactured according to information provided or approved by the customer.

This includes, for example:

• Spelling errors;

• Incorrect name;

• Incorrect date;

• Incorrect measurements;

• Incorrectly submitted image or file;

• Incorrect color selection;

• Incomplete information;

• Approval of a design containing incorrect information.

In these situations, we may evaluate whether the product can be remade for a new payment or additional charge if the customer wishes.

31. CANCELLATION BEFORE PRODUCTION BEGINS

Orders for custom or made-to-order products may be canceled as long as the manufacturing process has not yet begun.

We recommend submitting any cancellation request immediately after purchase.

Depending on the order, confirmation and production may begin quickly.

32. CANCELLATION AFTER PRODUCTION BEGINS

Once printing, manufacturing, customization, or specific preparation of a product has begun, the order may no longer be eligible for cancellation or refund solely due to a change of mind.

This is because materials, equipment, production time, and other resources will already have been specifically allocated to that order.

This provision does not exclude mandatory cancellation, return, or refund rights provided by applicable law or binding rules of the platform used.

33. NATURAL CHARACTERISTICS OF 3D PRINTING

3D printing is a layer-based manufacturing process and has characteristics inherent to the technology.

Depending on the material, model, size, orientation, and technology used, the final product may exhibit minor characteristics inherent to the process, including:

• Slightly visible layer lines;

• Minor marks resulting from support removal;

• Minor differences in texture;

• Minor variations in color between materials or batches;

• Minor differences between the digital representation and the physical object.

These characteristics, when within the normal standards of the 3D printing process and when they do not materially affect the functionality, integrity, or overall quality of the product, will not necessarily be considered manufacturing defects.

This does not exclude WOW///'s responsibility for actual defects or products that materially fail to conform to what was agreed upon.

34. PURCHASES MADE THROUGH MARKETPLACES AND THIRD-PARTY PLATFORMS

WOW/// products may be sold through marketplaces, social media platforms, e-commerce platforms, and other third-party channels.

When a purchase is made through these platforms, they may have their own rules regarding:

• Cancellations;

• Returns;

• Refunds;

• Timeframes;

• Disputes;

• Buyer protection;

• Return shipping costs;

• Exchanges.

When applicable and binding on the transaction, the platform's rules must be followed and may prevail over conflicting provisions of this Policy.

The customer may be required to initiate a return, dispute, or refund request directly through the platform where the purchase was made.

35. EXCEPTIONS AND SPECIAL CASES

Certain situations may require individual review, particularly those involving:

• Highly customized products;

• Large quantities;

• Commercial orders;

• Projects developed exclusively for a particular customer;

• Situations not addressed in this Policy.

In these cases, WOW/// will review the circumstances of the order and seek a solution consistent with the agreement, applicable law, and the rules of the platform used.

36. HOW TO REQUEST A RETURN, EXCHANGE, OR REFUND

Before returning any product, the customer must contact WOW/// through one of the official channels provided on our website or, when applicable, through the platform where the purchase was made.

We recommend providing:

• Buyer's name;

• Order number;

• Product purchased;

• Reason for the request;

• Description of the problem;

• Photographs or videos when related to defects, damage, or discrepancies.

After receiving the information, we will provide the instructions necessary to proceed with the request.

Do not return any product before receiving our return instructions.

37. APPLICABLE LAW AND RULES

This Returns and Refunds Policy should be interpreted together with the Shipping Policy, Terms and Conditions, and other WOW/// policies.

Nothing in this Policy is intended to eliminate, restrict, or replace mandatory consumer rights provided by applicable law.

When a sale is made through a marketplace or other third-party platform, the mandatory rules applicable to that transaction will also be observed.

If any provision of this Policy conflicts with a legal obligation applicable to the purchase, the corresponding legal obligation will prevail.

38. CONTACT

If you have questions regarding returns, exchanges, cancellations, damaged products, or refunds, please contact us through the official channels provided on the WOW/// 3D Printing & Creations website.

Our team will review each request according to the specific circumstances of the order and seek to provide an appropriate solution within the conditions established in this Policy.

Last Updated: August 21, 2026.