FAQ

If your product arrives broken or damaged during shipping, please contact us as soon as possible .We will request some photos of the product, the packaging, and, when necessary, the shipping label in order to analyze what happened.After analysis, we will seek the appropriate solution for the case, which may include new production, replacement of the part, or a refund , as applicable.We recommend not discarding the packaging or the damaged product until we have completed the analysis, as this information may be necessary to resolve the issue with the carrier or sales platform.

Customized products are produced exclusively according to each customer's information and choices. For this reason, they cannot be returned or refunded due to a change of mind, withdrawal, or error in the information provided or approved by the customer .However, if WOW/// makes a mistake in the customization, produces something different from what was correctly approved, or the product has a manufacturing defect or material problem , we will analyze the case and offer the appropriate solution.Depending on the situation, this may include correction, reproduction, replacement, or refund , as applicable.For more details, please see our Shipping and Returns Policy .

Before production begins, it is the customer's responsibility to carefully verify all information, names, texts, images, measurements, and other specifications provided for customization.If WOW/// produces the item correctly according to the information provided or approved by the customer, it will not be possible to request a return or refund due to an error in that information .If you notice any errors, please contact us as soon as possible . If production has not yet started, we will do our best to correct the information before printing.If production has already begun, we can assess the possibility of remaking the part, but additional costs may apply .

If we produce your product with a customization that differs from the information you provided or correctly approved, we will assume responsibility for the error .Please contact us and send photos or other information that will allow us to verify what happened. After analyzing and confirming the problem, we will offer the most appropriate solution, which may include repair, new production, replacement, or refund , as appropriate.Our commitment is simple: if the mistake was ours, we will work to correct it.For complete information, please see our Shipping and Returns Policy .

If you need help with an order, product, delivery, customization, or any other issue, please contact us through the official channels available on our website .To expedite the service, please always provide the order number whenever possible and describe what happened. If there is any visual problem, defect, or damage, please also send photos or videos to help us analyze the situation.If your purchase was made through a marketplace, you can also use the customer service channels provided by the platform itself.We're here to help before, during, and after your purchase.

Please contact us as soon as possible if you wish to change or cancel an order.Since most WOW/// products are made to order, production may begin shortly after purchase confirmation. If production has not yet started , we will do our best to make the change or cancellation.Once printing or customization has begun, changes or cancellations may not be possible, especially with personalized products, as materials and production time will have already been allocated exclusively to the order.If you need to make any changes, the sooner you contact us, the greater the chances we will be able to fulfill your request.